FAQs
Engineering Reliability · Connecting The Future
FAQs
We have compiled frequently asked questions covering after-sales quality support, technical assistance, sample requests, and ordering policies across our full range of automotive and consumer electronic connectors, housings, and terminals. These FAQs help you quickly resolve day-to-day questions and provide clear procedures and guidance — ensuring smooth, reliable project execution with responsive, dependable support.
What certifications do your products have?
- IATF 16949 certified and RoHS compliant. Test reports are available upon request.
How do you handle quality issues?
- We respond within 24 hours and launch an 8D report, driving the issue to a closed-loop resolution.
Do you provide technical support?
- Yes. We provide product selection guidance, application troubleshooting, and on-site support.
Are free samples available?
- Standard samples are free of charge (freight collect); customized samples are confirmed after evaluation.
What is your MOQ (Minimum Order Quantity)?
- There is no MOQ limit for standard products; custom orders are negotiable per project.
